POST

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Read Capterra user reviews of a software product. Get pros, cons, scores for ease of use, support, features and value, and reviewer role, industry and company size. Pass the product's /p/ URL in company to avoid name mix-ups. incentivized marks reviews collected with a reward.

Send POST https://api.everyinfra.com/api/v1/social with platform set to capterra and action set to reviews. Price $1.39 per 1,000 requests ($0.001389 per call). Failed calls and empty results are not charged. Synchronous. For slow jobs add "mode": "async" to the body, take the job_id and poll.

AI prompt

#
Please help me write a data collection script with the EveryInfra Capterra Reviews endpoint (capterra/reviews).

How the endpoint works:
- Request: POST https://api.everyinfra.com/api/v1/social with the header Authorization: Bearer <API key>. Read the key from the EVERYINFRA_API_KEY environment variable and never hard-code it.
- In the request body, set platform to capterra and action to reviews, and put the parameters inside params.
- Required parameters:
  - company: Specifies the Capterra software product name or the full /p/<product_id>/<slug>/ URL. Passing the product URL is recommended to avoid name matching ambiguities.
- Optional parameters:
  - limit: The most rows to return in this call, an integer from 1 to 100. The default applies when you leave it out, and a call can return fewer rows. Larger values return 422 before any charge. (default: 20)
- Returns a list of records. Main fields of each record: id, url, title, text, pros, cons, rating, rating_scale, ease_of_use_rating, customer_service_rating, features_rating, value_rating; 26 fields in total, full list at https://api.everyinfra.com/api/v1/social/catalog?platform=capterra.
- Example request body:
{
  "platform": "capterra",
  "action": "reviews",
  "params": {
    "company": "<软件产品名称或 Capterra 产品 URL>"
  }
}
- Price: $1.39 per 1,000 requests; failed and empty results are not charged.
- For dozens or hundreds of targets, add "mode": "async" to the body: you get a job_id at once and poll GET https://api.everyinfra.com/api/v1/jobs/{job_id} for the result.
- On 422, fix the request using the suggested parameter names and allowed values in the error; on 429 or 503, wait for Retry-After and try again.

Before writing code, ask me which targets I need, how many, which fields, and what output format I want; then confirm the plan and the rough cost with me.

Request parameters

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NameInTypeRequiredDefaultDescription
AuthorizationheaderstringYes-Bearer followed by your API key. Create it in the console; never put it in a URL or a code repository.
platformbodystringYescapterraPlatform identifier, fixed value.
actionbodystringYesreviewsCapability identifier, fixed value.
companybody.paramsstringYes-Specifies the Capterra software product name or the full /p/<product_id>/<slug>/ URL. Passing the product URL is recommended to avoid name matching ambiguities. Refers to a software product, not a legal entity or company website.
limitbody.paramsinteger (1–100)No20The most rows to return in this call, an integer from 1 to 100. The default applies when you leave it out, and a call can return fewer rows. Larger values return 422 before any charge.

Code samples

#
bash
curl -X POST 'https://api.everyinfra.com/api/v1/social' \
  -H "Authorization: Bearer $EVERYINFRA_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-raw '{
  "platform": "capterra",
  "action": "reviews",
  "params": {
    "company": "<软件产品名称或 Capterra 产品 URL>"
  }
}'

OpenAPI definition (JSON)Samples read the key from the EVERYINFRA_API_KEY environment variable; copied code never contains your key.

Response example

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No sample response is available for these parameters yet. This preview shows the response shape and fields from the API definition, with … as placeholders; it is not the result of a live call.
json
{  "id": "req_…",  "platform": "capterra",  "action": "reviews",  "results": [    {      "id": …,      "url": …,      "title": …,      "text": …,      "pros": …,      "cons": …,      "rating": …,      "rating_scale": …,      "ease_of_use_rating": …,      "customer_service_rating": …,      "features_rating": …,      "value_rating": …,      "recommend_rating": …,      "author_name": …,      "author_job_title": …,      "author_industry": …,      "company_size": …,      "usage_duration": …,      "author_verified": …,      "incentivized": …,      "source": …,      "chosen_reasons": …,      "switching_reasons": …,      "vendor_response": …,      "product_url": …,      "posted_at": …,      "platform": …    }  ],  "count": …,  "billing": {    "charged": …,    "charged_usd": …,    "balance_after_usd": …,    …  },  "quota": { … }}

Response fields

#

Business data is in results. The table lists the fields a record can contain; values the platform does not show are never made up.

FieldMeaning
idThe record's unique ID on the platform. Unique only within one platform; IDs can repeat across platforms.
urlLink to the record on the platform.
titleTitle. null when the platform has no titles (for example text-only posts).
textBody text with HTML removed, returned in full and never cut short (on a few platforms the list results themselves carry only an excerpt; the platform's field notes say so).
prosKeeps the platform's own meaning
consKeeps the platform's own meaning
ratingRating. The scale varies by platform: rating_scale on the same row gives the maximum (usually 5; Booking, Douban, iQIYI and NAVER use 10). Convert with rating_scale before comparing across platforms, or the comparison can come out backwards.
rating_scaleMaximum of rating in the same row: 5 for five-star scales, 10 for ten-point scales. Present only when the row has a rating.
ease_of_use_ratingKeeps the platform's own meaning
customer_service_ratingKeeps the platform's own meaning
features_ratingKeeps the platform's own meaning
value_ratingKeeps the platform's own meaning
recommend_ratingKeeps the platform's own meaning
author_nameAuthor's display name.
author_job_titleKeeps the platform's own meaning
author_industryKeeps the platform's own meaning
company_sizeKeeps the platform's own meaning
usage_durationKeeps the platform's own meaning
author_verifiedKeeps the platform's own meaning
incentivizedKeeps the platform's own meaning
sourceKeeps the platform's own meaning
chosen_reasonsKeeps the platform's own meaning
switching_reasonsKeeps the platform's own meaning
vendor_responseKeeps the platform's own meaning
product_urlKeeps the platform's own meaning
posted_atPublish time in ISO 8601, UTC (for example 2026-08-07T12:34:56+00:00). Non-standard strings from the platform are passed through as is, so parse defensively. null means the platform does not disclose it.
platformSource platform identifier, the same as platform in the request (for example xiaohongshu, tiktok).

Errors and billing

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401
Missing or invalid key.
402
Insufficient balance. Top up first.
422
Invalid parameter name or value. Fix it using the suggestions in the error. No charge.
429
Per-minute request limit reached. Wait for Retry-After, then try again.
503
Could not complete. The held charge is returned to your balance. If the outcome is unknown, verify it before you retry.
200 empty
No data. No charge.

Errors

Official references

#

Used only to check objects and terms. They do not imply authorization or endorsement of EveryInfra by the platform.

  • Capterra: User Reviews, Incentives, and Vendor Responses ↗

    Capterra treats reviews as individual user experiences and opinions, and vendor responses do not represent platform endorsement. Reviews submitted via incentive programs are marked with their source. This context explains review backgrounds and does not replace content evaluation based on incentive status.

    Checked 2026-09-04

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