# Capterra Reviews API (capterra.reviews)

- Canonical page: https://everyinfra.com/en/capterra-api/reviews
- Endpoint: POST https://api.everyinfra.com/api/v1/social with {"platform": "capterra", "action": "reviews", "params": {...}}
- Price: $0.001389 per call ($1.39 per 1,000 requests); failed calls and empty results are not charged
- Returns: list, default 20, max 100 per call
- Mode: sync; add "mode": "async" for slow tasks

## Health

- Live health (24h percent, hourly and daily trends): https://api.everyinfra.com/api/v1/social/availability?platform=capterra&action=reviews

## Parameters

| name | type | required | default | description |
|---|---|---|---|---|
| company | not declared | yes | not declared | Specifies the Capterra software product name or the full /p/<product_id>/<slug>/ URL. Passing the product URL is recommended to avoid name matching ambiguities. Refers to a software product, not a legal entity or company website. |
| limit | integer (1–100) | no | 20 | The most rows to return in this call, an integer from 1 to 100. The default applies when you leave it out, and a call can return fewer rows. Larger values return 422 before any charge. |

## Response fields (items in `results`)

| field | meaning |
|---|---|
| id | The record's unique ID on the platform. Unique only within one platform; IDs can repeat across platforms. |
| url | Link to the record on the platform. |
| title | Title. null when the platform has no titles (for example text-only posts). |
| text | Body text with HTML removed, returned in full and never cut short (on a few platforms the list results themselves carry only an excerpt; the platform's field notes say so). |
| pros | platform-native meaning |
| cons | platform-native meaning |
| rating | Rating. **The scale varies by platform**: rating_scale on the same row gives the maximum (usually 5; Booking, Douban, iQIYI and NAVER use 10). Convert with rating_scale before comparing across platforms, or the comparison can come out backwards. |
| rating_scale | Maximum of rating in the same row: 5 for five-star scales, 10 for ten-point scales. Present only when the row has a rating. |
| ease_of_use_rating | platform-native meaning |
| customer_service_rating | platform-native meaning |
| features_rating | platform-native meaning |
| value_rating | platform-native meaning |
| recommend_rating | platform-native meaning |
| author_name | Author's display name. |
| author_job_title | platform-native meaning |
| author_industry | platform-native meaning |
| company_size | platform-native meaning |
| usage_duration | platform-native meaning |
| author_verified | platform-native meaning |
| incentivized | platform-native meaning |
| source | platform-native meaning |
| chosen_reasons | platform-native meaning |
| switching_reasons | platform-native meaning |
| vendor_response | platform-native meaning |
| product_url | platform-native meaning |
| posted_at | Publish time in ISO 8601, UTC (for example 2026-08-07T12:34:56+00:00). Non-standard strings from the platform are passed through as is, so parse defensively. null means the platform does not disclose it. |
| platform | Source platform identifier, the same as platform in the request (for example xiaohongshu, tiktok). |

## Example

```bash
curl -X POST 'https://api.everyinfra.com/api/v1/social' \
  -H "Authorization: Bearer $EVERYINFRA_API_KEY" \
  -H 'Content-Type: application/json' \
  --data-raw '{
  "platform": "capterra",
  "action": "reviews",
  "params": {
    "company": "<软件产品名称或 Capterra 产品 URL>"
  }
}'
```

```python
import os
import requests

response = requests.post(
    "https://api.everyinfra.com/api/v1/social",
    headers={"Authorization": f"Bearer {os.environ['EVERYINFRA_API_KEY']}"},
    json={
        "platform": "capterra",
        "action": "reviews",
        "params": {
            "company": "<软件产品名称或 Capterra 产品 URL>",
        },
    },
    timeout=120,
)
print(response.status_code)
print(response.json())
```

## Response example

No real sample for these example parameters yet: structure only, every value is a placeholder (…).

```text
{
  "id": "req_…",
  "platform": "capterra",
  "action": "reviews",
  "results": [
    {
      "id": …,
      "url": …,
      "title": …,
      "text": …,
      "pros": …,
      "cons": …,
      "rating": …,
      "rating_scale": …,
      "ease_of_use_rating": …,
      "customer_service_rating": …,
      "features_rating": …,
      "value_rating": …,
      "recommend_rating": …,
      "author_name": …,
      "author_job_title": …,
      "author_industry": …,
      "company_size": …,
      "usage_duration": …,
      "author_verified": …,
      "incentivized": …,
      "source": …,
      "chosen_reasons": …,
      "switching_reasons": …,
      "vendor_response": …,
      "product_url": …,
      "posted_at": …,
      "platform": …
    }
  ],
  "count": …,
  "billing": {
    "charged": …,
    "charged_usd": …,
    "balance_after_usd": …,
    …
  },
  "quota": { … }
}
```

## Also

- Capability catalog (no key): https://api.everyinfra.com/api/v1/social/catalog?platform=capterra
- OpenAPI: https://everyinfra.com/openapi.json · Agents guide: https://everyinfra.com/agents.md