Trustpilot Details API
API health
- 24h health
- Normal
- 24h average time
- —
- Last checked
- September 26, 2026 at 18:04 (UTC)
- Healthy / normal
- Available
- Limited
- Mostly down
Last 24 hours
Last 30 days
How health is measured
- Health = the share of calls that returned data, in percent. Empty results, failures and unknown outcomes do not count as returning data.
- Levels: 90% and above is healthy, 70% and above is available, 40% and above is limited; anything lower is mostly down.
- A period (the last 24 hours, one hour or one day) gets a score only once it has at least 50 calls. Periods with fewer calls show as normal: a few failures among a handful of calls do not mean the API is down.
- Calls include real customer calls and our own daily probe calls. Request errors (wrong parameters, no balance) are excluded.
- Average time counts only calls that completed normally: response time for sync calls, acceptance to completion for async ones.
By period
| Time (UTC) | Status | Health | Average time |
|---|---|---|---|
| 2026-09-26 18:00 - 18:59 | Normal | — | — |
| 2026-09-26 17:00 - 17:59 | Normal | — | — |
| 2026-09-26 16:00 - 16:59 | Normal | — | — |
| 2026-09-26 15:00 - 15:59 | Normal | — | — |
| 2026-09-26 14:00 - 14:59 | Normal | — | — |
| 2026-09-26 13:00 - 13:59 | Normal | — | — |
| 2026-09-26 12:00 - 12:59 | Normal | — | — |
| 2026-09-26 11:00 - 11:59 | Normal | — | — |
| 2026-09-26 10:00 - 10:59 | Normal | — | — |
| 2026-09-26 09:00 - 09:59 | Normal | — | — |
| 2026-09-26 08:00 - 08:59 | Normal | — | — |
| 2026-09-26 07:00 - 07:59 | Normal | — | — |
| 2026-09-26 06:00 - 06:59 | Normal | — | — |
| 2026-09-26 05:00 - 05:59 | Normal | — | — |
| 2026-09-26 04:00 - 04:59 | Normal | — | — |
| 2026-09-26 03:00 - 03:59 | Normal | — | — |
| 2026-09-26 02:00 - 02:59 | Normal | — | — |
| 2026-09-26 01:00 - 01:59 | Normal | — | — |
| 2026-09-26 00:00 - 00:59 | Normal | — | — |
| 2026-09-25 23:00 - 23:59 | Normal | — | — |
| 2026-09-25 22:00 - 22:59 | Normal | — | — |
| 2026-09-25 21:00 - 21:59 | Normal | — | — |
| 2026-09-25 20:00 - 20:59 | Normal | — | — |
| 2026-09-25 19:00 - 19:59 | Normal | — | — |
| 2026-09-26 | Normal | — | — |
| 2026-09-25 | Normal | — | — |
| 2026-09-24 | Normal | — | — |
| 2026-09-23 | Normal | — | — |
| 2026-09-22 | Normal | — | — |
| 2026-09-21 | Normal | — | — |
| 2026-09-20 | Normal | — | — |
| 2026-09-19 | Normal | — | — |
| 2026-09-18 | Normal | — | — |
| 2026-09-17 | Normal | — | — |
| 2026-09-16 | Normal | — | — |
| 2026-09-15 | Normal | — | — |
| 2026-09-14 | Normal | — | — |
| 2026-09-13 | Normal | — | — |
| 2026-09-12 | Normal | — | — |
| 2026-09-11 | Normal | — | — |
| 2026-09-10 | Normal | — | — |
| 2026-09-09 | Normal | — | — |
| 2026-09-08 | Normal | — | — |
| 2026-09-07 | Normal | — | — |
| 2026-09-06 | Normal | — | — |
| 2026-09-05 | Normal | — | — |
| 2026-09-04 | Normal | — | — |
| 2026-09-03 | Normal | — | — |
| 2026-09-02 | Normal | — | — |
| 2026-09-01 | Normal | — | — |
| 2026-08-31 | Normal | — | — |
| 2026-08-30 | Normal | — | — |
| 2026-08-29 | Normal | — | — |
| 2026-08-28 | Normal | — | — |
Retrieve details from Trustpilot. Accepts these parameters: company. Returns these fields: name, rating_scale, review_count, and trust_score.
Price $1.39 per 1,000 requests ($0.001389 per call). Failed calls and empty results are not charged. Synchronous. For slow jobs add "mode": "async" to the body, take the job_id and poll.
Request parameters
| Name | In | Type | Required | Default | Description |
|---|---|---|---|---|---|
Authorization | header | string | Yes | - | Bearer followed by your API key. Create it in the console; never put it in a URL or a code repository. |
platform | body | string | Yes | trustpilot | Platform identifier, fixed value. |
action | body | string | Yes | profile | Capability identifier, fixed value. |
company | body.params | Not declared | Yes | - | Target company website domain (such as example.com) or full Trustpilot /review/ URL. It does not accept localized business names. In profile, it aggregates company profiles and ratings from linked reviews, while reviews fetches individual review records. |
Code samples
curl -X POST 'https://api.everyinfra.com/api/v1/social' \
-H "Authorization: Bearer $EVERYINFRA_API_KEY" \
-H 'Content-Type: application/json' \
--data-raw '{
"platform": "trustpilot",
"action": "profile",
"params": {
"company": "example.com"
}
}'[OpenAPI definition (JSON)]Samples read the key from the EVERYINFRA_API_KEY environment variable; copied code never contains your key.
Response example
Captured September 26, 2026 at 08:56 (UTC) by calling this API with the parameters in the code sample above. results and count are that call's real response with personal information (names, handles, avatars, profile links, contact details) removed. id, billing and quota differ on every call, so only their shape is shown.
{
"id": "req_…",
"platform": "trustpilot",
"action": "profile",
"results": {
"name": "Stealth",
"domain": "www.example.com",
"url": "https://www.trustpilot.com/review/www.example.com",
"trust_score": 3.6,
"rating": 3.5,
"review_count": 24,
"categories": [
"Electronics & Technology"
],
"platform": "trustpilot",
"rating_scale": 5
},
"billing": { … },
"quota": { … }
}Response fields
Business data is in results. The table lists the fields a record can contain; values the source does not provide are never made up.
| Field | Meaning |
|---|---|
name | Name of the object itself, for account, product and business capabilities. |
domain | Keeps the platform's own meaning |
url | Link to the record on the source platform. |
trust_score | Keeps the platform's own meaning |
rating | Rating. The scale varies by platform: rating_scale on the same row gives the maximum (usually 5; Booking, Douban, iQIYI and NAVER use 10). Convert with rating_scale before comparing across platforms, or the comparison can come out backwards. |
rating_scale | Maximum of rating in the same row: 5 for five-star scales, 10 for ten-point scales. Present only when the row has a rating. |
review_count | Number of reviews, for product and business capabilities. null means not disclosed, not 0. |
categories | Keeps the platform's own meaning |
platform | Source platform identifier, the same as platform in the request (for example xiaohongshu, tiktok). |
Errors and billing
- 401
- Missing or invalid key. Authentication runs before parameter checks, so unauthenticated requests never see the parameter schema.
- 422
- Wrong parameter name or value. The error lists the parameters and allowed values this capability accepts and the closest match; it happens before any charge.
- 402
- Insufficient balance. Top up first.
- 429
- Per-minute request limit reached. Wait for Retry-After and try again.
- 503
- Could not complete right now. Any charge for the call goes back to your balance automatically, and the billing receipt in the response states the actual outcome, including when it is not yet known. Do not resend blindly.
- 200 empty
- The request completed without data and is not charged (billing.reason = empty_result_refunded).
Official references
Used only to check objects and terms. They do not imply authorization or endorsement of EveryInfra by the platform.
- Trustpilot: TrustScore and Displayed Star Ratings ↗
Trustpilot computes its TrustScore using review recency, frequency, and a weighted average rather than a simple arithmetic average of all reviews. Displayed star ratings are derived by rounding the TrustScore.
Checked 2026-09-04